Privacy Policy

Last updated: June 21, 2025

TimeToSell Ltd ("we", "us", "our") operates the TimeToSell website (the "Service"). 

1. Information We Collect

1.1 Personal Data

• Account Information: name, email address, phone number, password

• Profile Data: property details, photos, videos, floor plans, amenity preferences

• Communications Data: messages exchanged through our in-app chat

• Transaction Data: payment card details, billing address (when you purchase a membership)

1.2 Usage Data

• Pages visited, time spent, search queries, device and browser information, IP address, cookies and similar tracking technologies

  
  

2. How We Use Your Information

We process your information to:

• Provide and improve our Service (performance of a contract)

• Manage your account and listings (performance of a contract)

• Communicate with you regarding inquiries, support requests, and notifications (legitimate interests)

• Process payments and prevent fraud (legal obligation)

• Personalize content and marketing based on your preferences (consent or legitimate interests)

• Comply with legal requirements (legal obligation)

  
  

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, our lawful bases include:

• Performance of a contract with you

• Legal obligations (e.g., payment processing, anti-fraud, tax)

• Legitimate interests (e.g., improving our Service, detecting abuse)

• Consent (e.g., marketing communications and certain cookies)

  
  

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and login details

• Analyze usage and improve our Service

• Serve targeted advertisements

You can manage your cookie preferences through your browser settings or our Cookie Banner.

5. Sharing Your Information

We may share your data with:

• Service providers (e.g., payment processors, hosting, analytics)

• Professional advisors (e.g., accountants, lawyers)

• Law enforcement or regulators if required by law

We require all third parties to protect your data in accordance with this Privacy Policy.

6. International Transfers

Your data may be transferred to and processed in countries outside the UK. Whenever we do so, we ensure appropriate safeguards (e.g., standard contractual clauses) are in place.

7. Data Security

We implement technical and organizational measures to protect your data, including encryption, access controls, and regular security assessments. However, no system is completely secure; please contact us if you suspect any breach.

8. Data Retention

We retain your personal data for as long as necessary to:

• Provide our Service

• Comply with legal obligations (e.g., tax records)

• Resolve disputes and enforce our agreements

  
  

9. Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data

• Rectify inaccuracies

• Erase your data ("right to be forgotten")

• Restrict or object to processing

• Data portability

• Withdraw consent at any time (where applicable)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at privacy@timetosell.co.uk.

10. Children’s Privacy

Our Service is not directed at children under 16. We do not knowingly collect personal data from minors. If we become aware that a child has provided data, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our website.